Classroom Duration

26 Weeks

Workplace Duration

12 Months

Delivery Mode

Face to Face

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Course Information

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.

E-Focus is a community-based Not For Profit organisation which provides high-quality training and support.

In addition to providing nationally recognised qualifications we also offer:

  • No enrolment fees (*admin fee applies)
  • Access to bridging and support programs for students when English is their second language

The Certificate III in Individual Support has three different streams:

  • Ageing
  • Disability
  • HACC

Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.

Nationally Recognised Training

Entry Requirements

Language, Literacy and Numeracy (LLN) skills must meet the required standards for Certificate III level study.

Delivery Options

Classroom Training

Training is conducted in a classroom 2 days per week, from 9:30 am – 2:30 pm

*Minimum Numbers Apply*

Workplace Training

Workplace training is available to any student that holds a position within the industry. Our trainers will attend the student’s workplace monthly to deliver, support and guide the student through each unit.

Monthly workplace visits

One-on-one training

Flexible assessment methods

Working hours can be incorporated as placement hours

Employer incentives available to support eligible students
(Australian Apprenticeship option)

Training Locations
  • Heidelberg, Victoria, 3084
  • Rosanna, Victoria, 3084
  • Broadmeadows, Victoria, 3047
  • Langwarrin, Victoria, 3910
  • Frankston, Victoria, 3199
  • Rowville, Victoria, 3178
  • Wyndham Vale, Victoria, 3024
  • Narre Warren, Victoria, 3805

Career Opportunities

  • Accommodation support worker
  • Nursing assistant
  • Care assistant
  • Care service employee
  • Care worker
  • Community house worker
  • Community care worker
  • Community support worker
  • Disability services officer (in some jurisdictions)
  • Field officer
  • Home care assistant
  • In-home respite worker
  • Personal care assistant
  • Personal care giver
  • Personal care worker
  • Residential care worker
  • Support worker


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